This Privacy Policy explains how Chengdu Minzhexuan Network Technology Co., Ltd. collects, uses, stores and protects information when you visit our website, contact us, or use our order management and dispatch scheduling software. The services are developed and operated by the developer MinZheXuan, and this Notice applies to the website at www.minzhexuan.lat and to the software products we offer and support.
Our company address is Rm 662, No. 171 Shuan East Lane, Shuangan Road, Wuhou District, Chengdu - 610000, China (CN). The company name and address in English are Chengdu Minzhexuan Network Technology Co., Ltd., Rm 662, No. 171 Shuan East Lane, Shuangan Road, Wuhou District, Chengdu - 610000, China (CN). You may contact us by email at mail@minzhexuan.lat or by phone at +12709756863.
We respect your privacy and we honor the principle that the data you entrust to us belongs to you. We collect only what we need to provide a reliable service, we use it only for the purposes described below, and we never sell your personal information to anyone. This policy is written in plain language so that you can understand exactly what happens to your information at every step.
By using our website or our software, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services, or contact us to discuss your concerns before you proceed.
We collect information in two broad categories. The first category is information you provide directly. The second category is information collected automatically as you use our website and software.
When you contact us through our website form, by email, or by phone, you may provide your name, your email address, your phone number, the name of your company, and the details of your message or request. When you register for an account in our software, you may provide your organization name, a user name, a valid email address, a password, and settings for your workspace such as business hours, service types, and team member names.
When you visit our website, our servers may automatically record technical information including your device type, browser type, operating system, internet protocol address, the pages you visit, the dates and times of those visits, and the referring page that brought you to us. This information is used for security, for diagnostics, and to understand how visitors use the site so that we can improve it. It does not usually identify you as an individual.
In the software itself, we may collect operational data such as login records, the features you use, the number and type of orders you process, and settings changes. This operational data helps us monitor performance, find and fix faults, and make the product more useful over time.
We use the information we collect for a limited set of clearly defined purposes. We never use your data for unrelated purposes, and we never use it in ways that you have not been told about in this policy.
Where you have given consent, we may also send you marketing communications about our products and services. You can withdraw this consent at any time by contacting us or by using the unsubscribe link included in such messages.
Where data protection laws require a legal basis, we rely on one or more of the following grounds depending on the situation. We process your data to perform a contract with you, for example to deliver the software you have subscribed to and to carry out the services you have requested. We process your data to comply with a legal obligation where such obligations apply to us.
We also process your data where it is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests. Our legitimate interests include operating and securing our services, improving our products, understanding how they are used, and preventing misuse. Where we rely on consent, for example for optional marketing, we will ask you first and you may withdraw that consent at any time.
Our software is designed to manage orders, queues, dispatch schedules, routes, inventory and reports for your business. The orders you enter may contain customer names, addresses, phone numbers, service details and other business information. This data belongs to you and to your own business relationship with your customers. We act as a processor of this data on your behalf, and we treat it with the same care we apply to our own information.
We use your order and dispatch data only to operate the software for you. We do not sell your order data, we do not advertise to your customers based on it, and we do not use it for any purpose other than the operation, maintenance and improvement of the service you use. You remain responsible for making sure that you have the proper legal basis and permissions to collect and process information about your own customers and staff.
When you export reports, settlements or invoices from our software, the data leaves our systems in the format you requested and passes into your own control. We keep standard backup copies of the data you store with us for the period described in the data retention section of this policy.
Our website uses cookies and similar technologies to make the site work properly and to understand how it is used. A cookie is a small file stored on your device that helps us remember information about your visit. Some cookies are essential and are required for basic functions such as keeping you signed in and remembering your preferences. Without these essential cookies, parts of the site may not work as intended.
We also use analytics cookies to collect anonymous statistics about how many people visit the site, which pages are popular, and where our visitors come from. These analytics cookies help us improve the design and content of the site. They do not personally identify you.
You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, and you can choose to refuse non-essential cookies. If you disable cookies, some parts of the website and the software may not function fully, but you can still use the core features of our services.
We do not sell, rent or trade your personal information to third parties. We only share your information in the limited circumstances described below, and only to the extent necessary.
We never share your order data for advertising purposes, and we never make your personal information available to unrelated parties for their own use.
We take the security of your information seriously and use appropriate technical and organizational measures to protect it against loss, misuse, unauthorized access, alteration and disclosure. These measures include encryption of data in transit, careful control of who can access our systems, regular security reviews, and secure management of the accounts and permissions within our software.
We restrict access to your information to the people who need it to do their jobs, and we require them to keep it confidential. Although we work hard to protect your information, no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security, but we continuously strive to protect the information you place in our care and to respond quickly to any incident that may arise.
You also have a role to play in security. Please keep your password private, use a strong and unique password for your account, and do not share your login credentials with others. If you suspect that your account has been compromised, contact us immediately at mail@minzhexuan.lat so that we can help you secure it.
We keep your information only for as long as we need it for the purposes described in this policy, and no longer than is necessary or permitted by law. The exact retention period depends on the type of information and the purpose for which it was collected.
Account information is kept for as long as your account is active. If your account is closed, we will delete or anonymize your personal information within a reasonable period, unless we are required to keep it for legal, accounting or security reasons. Order and dispatch data is retained for as long as you continue to use the service, and backs up are maintained for a reasonable period to protect against data loss.
We may keep some information in aggregated or anonymized form that cannot identify you, for analytics and to improve our services, and this anonymized data may be retained indefinitely. Where we are required to keep certain records for tax or accounting obligations, we do so for the period required by law. When information is no longer needed, we delete it securely.
Our website and software are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children under the age of 13, or under the age at which parental consent is required in your jurisdiction. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information promptly.
If we become aware that we have collected personal information from a child without verified parental consent, we will take reasonable steps to remove that information from our records. We encourage parents and guardians to take an active interest in their children online activities and to contact us if they have any concerns about the information their children may have shared.
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, the right to correct inaccurate information, the right to request deletion of your data, the right to restrict or object to certain processing, and the right to data portability.
To exercise any of these rights, or if you have any questions about your data, please contact us at mail@minzhexuan.lat. We will respond to your request within a reasonable time, and in any event within the period required by applicable law. We may ask you to verify your identity before taking action on your request, to make sure that we only provide your information to you or to someone authorized to act on your behalf.
You also have the right to withdraw any consent you have given at any time, and where applicable, the right to lodge a complaint with a data protection supervisory authority. We will not discriminate against you for exercising your rights, and we will not charge you for making a reasonable request, although we may charge a proportionate fee for repeated or excessive requests.
Our company is located in China, and the information we collect may be stored and processed in servers located in various jurisdictions, including China and other countries where our service providers operate. When we transfer your personal information across borders, we take steps to ensure that appropriate safeguards are in place and that your data is protected to a standard consistent with this policy.
These safeguards may include standard contractual clauses, adequacy decisions where available, or other lawful transfer mechanisms. By using our services, you acknowledge that your information may be transferred to and processed in countries outside your own jurisdiction, and you understand that the data protection laws of those countries may differ from those of your own country.
We remain committed to protecting your information wherever it is processed, and we will only make international transfers where the necessary protection can be assured.
Our website and software may contain links to third party websites, services or tools that are not operated by us. This may include links to external platforms, payment services, or public resources. If you click on a third party link, you will be directed to that third party site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over, and we assume no responsibility for, the content, privacy policies or practices of any third party sites, services or tools. The inclusion of a link does not imply any endorsement by us of the linked site. This Privacy Policy applies only to information collected through our own website and software, and not to information collected by any third party.
Our order management and dispatch scheduling software may use automated rules to organize your queues, assign jobs to teams, order routes and allocate inventory. These automated processes help you work more efficiently, but they operate on the basis of the rules and settings you configure, and they do not make automated decisions that produce legal effects on you without your involvement.
We do not use automated decision making, including profiling, that produces legal or similarly significant effects on individuals based solely on automated processing of personal data. You remain in control of how your queue rules, priority flags and scheduling settings are applied, and you can review and override automated assignments at any time through the software.
If you believe that an automated process has produced an outcome that is unfair or incorrect, please contact us and we will review the matter with you and, where appropriate, arrange for human review of the decision.
We may update this Privacy Policy from time to time to reflect changes in our practices, our technology, the law or the needs of our business. When we make significant changes, we will take steps to notify you, which may include posting a notice on our website or sending you an email notification. The date at the top of this page shows when this policy was last updated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or software after any changes to this policy have taken effect will be taken as your acceptance of the updated policy. If you do not agree with the changes, you should discontinue your use of our services and contact us to discuss your remaining rights.
If you have any questions, concerns or requests about this Privacy Policy or about the way we handle your personal information, please do not hesitate to contact us. We are happy to help and we will respond to your enquiry as promptly as we can.
Chengdu Minzhexuan Network Technology Co., Ltd.
Rm 662, No. 171 Shuan East Lane, Shuangan Road, Wuhou District, Chengdu - 610000, China (CN).
Email: mail@minzhexuan.lat
Phone: +12709756863
Please note that the services described in this policy are developed and operated by the developer MinZheXuan. We appreciate your trust, and we are committed to protecting the information you share with us.